MCN Support

Fusion

What is Fusion?
Where is Fusion Available?
How do I signup for Fusion?
Who provides the telephone part of the service? Are they regulated by the California Public Utilities Commission (PUC).
How does the free international package work?
How does the transition from my current phone service to Fusion work?
Can I keep my existing phone number?
Can I have a different long distance carrier on my Fusion line?
Is discounted universal lifeline service available with Fusion?
Can I buy phone or internet only?
I'm only in the area part of the year. Can I turn Fusion on and off?
Do I need to sign a contract? Is there a commitment?
What phone services come with Fusion voice?
Are there any services or types of calls that do not work in the Fusion system?
Can I order a new phone service at my house with Fusion?
What are the options for bonding Fusion lines together?
How fast is the new DSL? What do uncapped and unmetered mean? Does everyone get the fastest speed?
Can I get static IP addresses? What do they cost? Can I move my existing static IP addresses from my current MCN DSL legacy circuit to my new Fusion circuit?
Why isn't it available in Comptche when you offer DSL there?
Why do I have to pay by credit card or bank transfer and why do I have to be have my billing day on the first of the month?
10 Digital Dial for 707 and other Area Codes

What are the default MCN email server settings?
How can I fix the Eudora SSL Error Message?

How do I manage my private Listserv?
How do I subscribe to a List?
How do I unsubscribe from a List?
What are the MCN Lists?
Announce Listserv Terms of Service
MCN Dialup
Dialup Access Numbers
Discussion Listserv Terms of Service
goMobi Mobile Sites
SiteLock Protection

How do I login to webmail?
How do I adjust my Spam Settings?
I'm missing email, how do I check my spam quarantine?
How do I get a message out of my Spam Quarantine and to my Inbox?
How do I block an address?
How do I edit my existing White/Black lists?
Is there a daily digest option?
How do I turn off the daily digest?
How can I turn on HTML by default in Webmail Lite?
What if my question is not answered here?
Where can I report spam that I have received?

Remote Help From MCN

About the Project
Why is the City installing Municipal Broadband?
Why invest in municipal broadband when private providers already exist?
How do I sign up for municipal broadband?
Who provides this service?
When can I be connected?
General Service Questions
Will this replace my current MCN service?
Does the fiber service include television service?
What speeds and prices are available?
Which speed is right for me?
Installation & Construction
I do not currently have internet. Will you install a connection box inside or outside my home?
Will you drill through my wall to connect me?
Can I tell the installer where to place the drop line?
Will you dig up my yard, driveway, or sidewalk?
Is there an installation fee?
Will a permit be required?
Equipment & Power
What equipment will be installed?
Do I need my own Wi-Fi router?
What happens during a power outage?
Property, Records & Responsibility
Will MCN or the City keep records of where my drop is located?
Can I build a driveway or ADU over my drop line?
How will drop lines be marked?
If I am a renter, can I request service?
Renters, ADUs & Future Use
I plan to build an ADU. Should I request two connections now?
I plan to split my parcel in the future. Can you serve the new parcel?
Apartments & Multi-Unit Buildings
I live in a second-floor apartment. Can I be connected?
Do apartments require owner approval?
Environmental & Reliability Concerns
My yard floods in winter. Will that damage the fiber?