Effective July 8, 2026. This Network Management Policy describes the network management practices, performance characteristics, and commercial terms of the broadband Internet access services provided by the Mendocino Community Network (MCN), in accordance with the Federal Communications Commission's transparency rules (47 CFR § 8.1).
MCN is committed to providing an open Internet experience to its customers. MCN does not block, throttle, or engage in paid prioritization of lawful Internet traffic. The practices described below apply to all MCN mass-market retail broadband services, including its fiber (FiberCore, FiberBlaze, FiberEdge, and FiberUltra) and fixed wireless (Open Air) offerings.
Blocking
MCN does not block or otherwise prevent customer access to lawful content, applications, services, or non-harmful devices, subject to reasonable network management. MCN may block traffic that is unlawful, that violates the Acceptable Use Policy, or that threatens the security or integrity of the network or its users, such as spam, malware, or traffic associated with a network attack.
Throttling
MCN does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or the use of a non-harmful device, subject to reasonable network management. MCN does not throttle any customer for exceeding a data allowance, because MCN broadband plans include unlimited data with no data caps.
Affiliated and Paid Prioritization
MCN does not favor some Internet traffic over other lawful traffic in exchange for consideration of any kind (paid prioritization), and does not prioritize the traffic of affiliated entities over that of other users.
Congestion Management
MCN engineers its network to minimize congestion and delivers Internet traffic on a best-effort basis without regard to the application or source. MCN does not use application-specific congestion management practices. In the rare event of congestion, MCN addresses it through capacity planning and network upgrades rather than by targeting particular customers, applications, or classes of traffic.
Application-Specific Behavior
MCN does not modify protocol fields, inhibit or favor particular applications or classes of applications, or otherwise treat traffic differently based on the application in use, except as necessary for the reasonable network management and security practices described in this policy.
Device Attachment Rules
Customers may attach any lawful, non-harmful device to the MCN network. For fiber and fixed wireless service, MCN provides and maintains the equipment required to connect to the network (such as an optical network terminal, a wireless radio, or a router). Customer-provided equipment must not harm the network or degrade service for other users.
Network Security
MCN uses industry-standard practices to protect the security and integrity of its network and its customers. These practices may include filtering of unsolicited bulk email (spam), blocking of known malicious traffic, and mitigation of denial-of-service attacks. These measures are applied only as needed to protect the network and are not used to disadvantage lawful content or applications.
Performance Characteristics
MCN offers broadband service at the speed tiers described on its service pages and on the broadband consumer label for each plan. Advertised speeds represent the maximum speeds available for each tier; actual speeds are provided on a best-effort basis and may vary based on factors including network conditions, the customer premises equipment, in-home wiring or wireless conditions, and the performance of the destination server or service. Fixed wireless (Open Air) speeds may additionally be affected by distance from the transmitter, terrain, weather, and line-of-sight conditions. MCN broadband service is suitable for real-time applications such as video conferencing, streaming, and voice over Internet Protocol (VoIP).
Commercial Terms
Pricing, fees, data allowances, and other commercial terms for each MCN broadband plan are disclosed on the broadband consumer label for that plan. Additional terms are described in the Acceptable Use Policy and the Privacy Policy. Customers with questions, concerns, or complaints regarding MCN network management practices may contact MCN customer support.
Contact and Updates
For questions about this policy, contact MCN at 707-937-1444 or 800-796-3896, or visit the Support page. MCN may update this Network Management Policy from time to time; the effective date shown above reflects the most recent revision.