Frequently Asked Questions about Magic Mail

MCN has made a change to how its email services work. Webmail and SPAM filtering are now on a new integrated solution called Magic Mail. We have put together a list of questions and answers to help you understand how to use the new services.

  1. How do I login to webmail?
  2. How do I adjust my Spam Settings?
  3. I'm missing email, how do I check my spam quarantine?
  4. How do I get a message out of my Spam Quarantine and to my Inbox?
  5. How do I block an address?
  6. How do I edit my existing White/Black lists?
  7. Is there a daily digest option?
  8. How do I turn off the daily digest?
  9. How can I turn on HTML by default in Webmail Lite?
  10. What if my question is not answered here?

How do I login to webmail?

You can login to webmail here: http://webmail.mcn.org



For all MCN email services your username is your email address (example: mcnuser@mcn.org) not just the part before the @. From the drop down menu you can choose to login to either Webmail Lite (similar to our old webmail) or Tuxedo. Webmail lite is a simple straight forward email client that is good to use on slower connections or older computers. Tuxedo has more features such as drag and drop emails to folders, multi-select emails, email filtering and more. Tuxedo works best on newer computers and a faster connection. If you want to jump directly to your Spam quarantine you can select Mail settings. Mail Settings will also allow you to adjust your spam settings.

How do I adjust my Spam Settings?

Spam settings can be updated after logging into your mail settings or from either webmail.

  • Webmail Lite
    From Webmail Lite you click Options in the top menu:


    Then click on Anti-Spam and Virus Settings:


  • Tuxedo
    In Tuxedo click on Spam Settings:
  • Mail Settings
    Login to Mail Settings and then click Spam Management.
  • Once you are logged in you can change the level of spam filtering:

  • Lite (w/Quarantine)- The lowest level of spam filtering. More likely for spam to get to your inbox but less likely for false positives. The most lenient settings available. Messages will be saved in the Spam Folder.
  • Normal (w/Quarantine) - Our recommended setting. Most spam will be caught in the Spam folder.
  • Strict (w/Quarantine) - More mail sent to the Spam foler. Use this setting when you receive to many spam messages to your Inbox.
  • Normal (Reject Messages) - Same settings as Normal but messages will be rejected and not saved in the Spam folder. False positives will be deleted.
  • Block All, except on Whitelists - All messages will go to the Spam folder unless the sender has explicitly been added to the white list.

  • You can also turn off all spam filtering by clicking the "Spam Enabled" button. All messages will go directly to your Inbox with no filtering.

    I'm missing email, how do I check my spam quarantine?

    If you think you are missing email check your spam quarantine to see what emails we have stopped from going to your Inbox. There are several ways to see your quarantined messages:

  • IMAP Client Junk Folder
    If you are using IMAP to connect to MCN all of your spam goes into a folder called Spam. This folder should be available in your list of folders in your email client. Some clients (especially Mail on Apple computers) do not recognize this folder automatically. If you are using IMAP and are not seeing a junk folder you may need remove your IMAP account and add it back in. If you need help to do this please contact MCN support: 707-937-1444 or 800-796-3896
  • Webmail Lite Spam Folder
    Start by logging into Webmail. Click on the Spam folder on the left. You need to click on the word Spam, not the icon. If you click the purge button it will delete messages from the Spam quarantine.

  • Tuxedo Spam Folder
    Start by logging into Webmail. click on the Spam folder on the left.

  • Mail Settings -
    Login to Mail Settings here: https://mail.mcn.org/landing.php
    From the drop down menu choose Mail Settings. This will take you directly to your Spam Quarantine:
  • How do I get a message out of my Spam Quarantine and to my Inbox?

  • Webmail Lite -
    Start by logging into Webmail. Click on the Spam Folder on the left hand menu:


    Click on a message that should be delivered to your Inbox:


    Once you have confirmed this message is not spam you can move it to your Inbox by scrolling to the bottom of the page and moving the mesage to your Inbox:
    If this message is from a sender you want to always receive messages from, don't move it to the inbox. Instead you can whitelist the address by clicking the Allow Sender button. This will add the email address to your whitelist and deliver the message to your inbox. Any other messages from this sender will also be delivered to your Inbox and all future messages will not be flagged as Spam:

  • Tuxedo -
    Start by logging into Webmail. Click on the Spam folder on the left:


    With Tuxedo you can drag messages to the Inbox folder on the left. You can select a range of items by holding down the shift key when you click on messages. You can select individual messages by holding down the Control Key on a Windows computer or the Command key on an Apple:


    If this message is from a sender you want to always receive messages from, don't move it to the inbox. Instead you can whitelist the address by clicking into the message. In the message headers you can click Allow Sender. This will add the address to your white list, deliver the message to your Inbox as well as any other messages from this sender. All future messages from this sender will be delivered to your Inbox.
  • Mail Settings -
    Start by logging into Mail Settings. From here you can put checkmarks next to any message you want delivered to your mailbox. When you have selected all the messages you want moved to your Inbox press the "Deliver selected messages normally link":

    You can also use the search box to find a message:

    If this message is from a sender you want to always receive messages from, don't deliver it to the inbox. Instead you can whitelist the address by clicking into the message. Once you are viewing the message you can choose Whitelist and Deliver from the Action drop down menu. When you click Execute this will add the address to your white list, deliver the message to your Inbox as well as any other messages from this sender. All future messages from this sender will be delivered to your Inbox.

  • How do I block an address?

  • Webmail Lite -
    When you are viewing a message, click on Block Sender at the top of the message:
  • Tuxedo -
    When you are viewing a message, click on Block Sender at the top of the message:
  • Mail Settings -
    You cannot directly block a user from within Mail Settings. You can edit your White/Black lists to block an address.
  • How do I edit my existing White/Black lists?

  • Mail Settings
    Login to Mail Settings and then click Spam Management.


    Select the list you want to edit. Available lists are Subject Black List, From Black List, From White List:

    If you need help editing the White/Black lists click on the next to each item while you are logged into the Mail Settings.
  • Is there a daily digest option?

    Magic Mail does not have a digest out of the box so we had to build one in house. As of May 25, 2016 you should receive a message each morning between 5:00AM and 6:00AM. The digest includes all messages quarantined in the previous twenty-four hours. More messages may still be in your spam folder. If you you would like to release a message, click "Release" in the digest. This will move the message to your Inbox. If you would like to whitelist a message, click "Whitelist" in the digest. This message as well as all other messages from this sender will be moved to your Inbox. No future messages from that sender should go to your quarantine.

    How can I turn off the daily digest?

    Currently this can only be done by logging into Webmail Lite or by calling MCN: 707-937-1444 or 800-796-3896.

  • Webmail Lite
    From Webmail Lite you click Options in the top menu:


    Then click on Daily Digest Options:


    From here you can either enable or disable your daily digest:

  • How can I turn on HTML by default in Webmail Lite?

  • Webmail Lite
    From Webmail Lite you click Options in the top menu:


    Then click on Display Preferences:

    Check the box "Show HTML Version by Default:

    Click Save.

  • What if my question is not answered here?

    For more information contact MCN Manager Sage Statham, manager@mcn.org Phone: 707-937-1444 ext 123

    MCN is an Internet Service Provider Owned and Operated by the Mendocino Unified School District
    10700 Ford Street, Mendocino, CA 95460