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04/16/2021 4:27pm PDT Home MCN Services OB fusion MCN Fusion Frequently Asked Questions (FAQ)

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MCN Fusion Frequently Asked Questions (FAQ)

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MCN Fusion 
Next Generation DSL with Landline Voice Service 
For Selected Areas of Fort Bragg and Mendocino

MCN Fusion Frequently Asked Questions (FAQ) 

What is Fusion?
Fusion is a next generation ADSL2+ high speed Internet product combined with a landline voice phone service, including free long distance to residential and business customers. In essence, with our partners Sonic Telecom we become an agent for your voice service and in most cases, give you faster, more cost effective DSL service. 

Where is it available?
Fusion service is available in selected areas of Mendocino and Fort Bragg within our current DSL footprint--while there are some exceptions at the edge of the system, nearly all customers with DSL with MCN or AT&T within in the Mendocino and Fort Bragg footprint can qualify for the service. You must qualify for DSL service to get the Fusion product.

What is the Deployment Roadmap for Fusion?
MCN is now fully deployed with the Fusion product. We're ready to order Fusion services for you anywhere our Fusion DSL footprint can reach.

How do I purchase Fusion?
All Fusion ordering is done through a secure  on-line ordering system at

What does Fusion cost?

Single Line Service

Service PriceSetup FeeStatic IP
 Fusion Residential$54.41$35

 Fusion Business$65.13$35

ServicePrice Setup FeeStatic IP
Residential Bonded Fusion$89.17$35
Business Bonded Fusion$100.59$351-$10

Who provides the telephone part of the service? Are they regulated by the California Public Utilities Commission (PUC).
The telephone part of the service is provided by Sonic Telecom, a regional phone company. The Mendocino Community Network acts as a billing and support agent for Sonic Telecom. Sonic Telecom is fully regulated by the California PUC.

How does the free international package work?
The Fusion free international package gives you free calling to landlines and some cell numbers in 66 countries. . Regular international rates apply to other international calls.

How do I control features like my voice mail and caller ID blocking from my phone?
MCN has set up a special Fusion Voice Phone Feature page with all the information you need. MCN staff is also happy to help you with this over the phone. 

How does the transition from my current phone service to Fusion work? 
The transition process, in most cases is very simple and requires no changes in your setup at home. It all happens within the phone system.  Many customers will simply leave for the day and return to find their new improved service is up and working. If you're getting new service and in some cases where the customer has existing services with other companies, MCN will handle the installation and transfer of the service.

Can I keep my existing phone number? 
Yes, you absolutely can keep the same phone number.

Can I have a different long distance carrier on my Fusion line?
No, the Fusion package is a complete bundle and you cannot choose a different long distance provider with Fusion. Remember that all long distance calls are free to both business and residential customers who have Fusion. 

Is discounted universal lifeline service available with Fusion? 
No, universal lifeline service discounts are not available with this product.

Can I buy the services separately?
No, Fusion voice and next generation DSL services cannot be purchased separately.

I'm only in the area part of the year. Can I turn Fusion on and off? 
Yes. You can turn the Fusion on and off as needed. However, we cannot retain your phone number if you disconnect the service.

Do I need to sign a contract? Is there a commitment
There is no long term commitment contract that you need to sign to get the Fusion service and no early termination fee. You also need to sign off on a letter of authorization allowing Sonic Telcom to provide you with telephone service.

What phone services come with Fusion voice? 
  • Call forwarding   |  Call waiting | Caller ID with Name | Call Forwarding
  •  911 (emergency) and 933 (911 test), 611(help), and 411 (directory)  services included
  • Caller ID Block | Three way calling| Call Waiting with Caller ID
  • International calling (International rates)--please note that International calling is OFF by default. If you want it enabled, please tell us when you sign up.
  • Unmetered Local and  Nationwide Calling for residences and business customers!(Usage policy)
  • Voice mail
  • Anonymous call blocking--block calls from anyone who does not send callerID information
Are there any services or types of calls that do not work in the Fusion system?
Yes. 900 and 976 calls are not allowed on the system. Also customers on Fusion lines cannot make or receive collect calls. 

Can I order a new phone service at my house with Fusion? 
Yes. We can install new phone service at your house. Just complete the MCN signup form.

What are the options for bonding Fusion lines together? Two Fusion phone lines can be bonded together and you get two phone lines AND twice the speed. You can have incoming calls "hunt" from one number to another number.  It does require a special modem and you may need to complete some inside wiring work. We can go over all the details with you on this. Please note that if you want to bond lines it is much better to do this at the beginning rather than to try and add a second line later in the process.

Do I have to have MCN DSL to order Fusion? 
No, MCN can transition your current AT&T phone and/or DSL service to Fusion service and you'll get the Fusion data service as well as great phone service. 

How fast is the new DSL? What do uncapped and unmetered mean? Does everyone get the fastest speed? 
By the way it is delivered, DSL speeds decrease with distance from the central office. That doesn't change with Fusion. But Fusion is different from other DSL services in one way. We let you get as much speed as your phone line will support. Compare that with artificially capped DSL speeds from other providers. With their products, everyone within a certain area can only get one speed, even if they could really get higher speed. Fusion customers in downtown Fort Bragg and Mendocino will see very high speeds but everyone will get as much as we can possibly deliver to them. Making sure your inside wiring is in good shape is good first step to getting the best speed possible. Fusion also has no transfer limits (meters) so if you transfer a lot of data you won't hit a cap and pay extra or have your speeds slowed down. 

Can I get static IP addresses? What do they cost? Can I move my existing static IP addresses from my current MCN DSL legacy circuit to my new Fusion circuit?
Static IP addresses are available for Fusion circuits but there is an extra charge (see table below). There is a maximum of 8 IP addresses per circuit. Unfortunately, you cannot move static IP addresses from your current MCN DSL service to your new Fusion service. You have to get new address space and re-address your network.
Number of Static IP's

I currently have a free website and 10 free e-mail addresses with my legacy DSL service. Will those move over to my Fusion service?

Why isn't it available in Comptche when you offer DSL there? 
The Comptche phone office is considered a "remote terminal" and not a full central office. Therefore there are regulatory obstacles to offering Fusion there.

I have existing DSL service with MCN, will my modem work with Fusion?
In many cases, yes.Zhone and Zyxel modems will work. Older modems (Broadmax, Speedstream and Zoom) will not work with the service but won't give you the higher speeds.

Why do I have to pay by credit card or bank transfer and why do I have to be have my billing day on the first of the month? 
These are requirements of the telecom company that we use for the Fusion product. 
Last Updated on Tuesday, 16 January 2018 12:32  

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