Current MCN DSL Provisions

• All MCN accounts are covered by the MCN Acceptable Use Policy.
• Customer MUST have AT&T RESIDENTIAL service on requested phone number
• Introductory pricing requires a one year commitment for Basic, Pro, and Premium and a signed DSL contract. 
• Introductory pricing reverts to month to month pricing after one year.
  
• MCN reserves the right to void the introductory price if service is moved or service level is changed. 
• In the event AT&T terminates MCN’s access to wholesale DSL, MCN may terminate this agreement. Customer must maintain working AT&T phone line and AT&T local phone service at all times or DSL service will not work. 
• In all such cases, early termination fees apply. 
• Customer should notify MCN if there are two-line phone jacks, phone systems, or other special phone equipment involved in their DSL order. 
• Modem for DSL service is available at a sale price of $39.95/$99.95 plus tax. 
• $50 downgrade fee applies if customer moves to a lower level of service. 
• Data transfer rates between customer NIC and DSL Central Office or remote terminal are influenced by several factors including line quality and loop length. 
• 10% to 20% protocol overhead is considered normal. 
• Actual rates above 80% of listed minimum transfer rate are considered acceptable. 
• Customer must identify servers on DSL lines. 
• Customer may be subject to further charges for excessive bandwidth if servers impact the MCN network MCN is not responsible for outages not reported by the customer. 
• Customer is responsible for all aspects of the local area network and inside phone wiring at their site.
• Customer computer must have ethernet card in order to use DSL. 
• DSL will not work if more than 5 jacks are used on the same phone line.
  
• Customer will be billed 5 days after DSL circuit due date unless customer notifies MCN of technical problems.