Current MCN DSL Provisions
- All MCN accounts are covered by the MCN Acceptable Use Policy.
- Customer MUST have AT&T RESIDENTIAL service on requested phone number
- Introductory pricing requires a one year commitment for Basic, Pro, and Premium and a signed DSL contract.
- Introductory pricing reverts to month to month pricing after one year.
- Early termination results in a $99 early termination fee or remainder of charges on one year contract, whichever is less.
- MCN reserves the right to void the introductory price if service is moved or service level is changed.
- In the event AT&T terminates MCN’s access to wholesale DSL, MCN may terminate this agreement. Customer must maintain working AT&T phone line and AT&T local phone service at all times or DSL service will not work.
- In all such cases, early termination fees apply.
- Customer should notify MCN if there are two-line phone jacks, phone systems, or other special phone equipment involved in their DSL order.
- Modem for DSL service is available at a sale price of $39.95/$99.95 plus tax.
- $50 downgrade fee applies if customer moves to a lower level of service.
- Data transfer rates between customer NIC and DSL Central Office or remote terminal are influenced by several factors including line quality and loop length.
- 10% to 20% protocol overhead is considered normal.
- Actual rates above 80% of listed minimum transfer rate are considered acceptable.
- Customer must identify servers on DSL lines.
- Customer may be subject to further charges for excessive bandwidth if servers impact the MCN network MCN is not responsible for outages not reported by the customer.
- Customer is responsible for all aspects of the local area network and inside phone wiring at their site.
- Customer computer must have ethernet card in order to use DSL.
- DSL will not work if more than 5 jacks are used on the same phone line.
- Customer will be billed 5 days after DSL circuit due date unless customer notifies MCN of technical problems.
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