MCN: COVID-19 Response

Updated: 4/13/2020

MCN is making several changes to ensure the safety of our staff and our customers. Our staff continues to answer support calls and are out in the field working to repair lines. We are continuing to monitor the information provided by the Mendocino County Public Health Officer and this information may change rapidly.

Payments

If you usually make payments in person we are encouraging customers to use our online billing portal (https://billing.mcn.org). If you do not know your login to the billing portal email billing@mcn.org or call our office 707-937-1444 or toll free 800-796-3896. You can also use our payment drop box located outside of our office at 10700 Ford Street, Mendocino, CA 95460.

Office

Due to the Shelter in Place order in Mendocino County our office will be closed to the public beginning March 19, 2020. MCN staff will be on site answering phone calls and emails.

Dispatches

MCN Field Technicians will continue to make house calls but will be taking extra precautions. Technicians will work to resolve any Fusion issues found at the MPOE (Minimum Point of Entry) without having to enter a customer's home. If it is necessary to check inside the house, technicians will wear latex gloves as well as practicing "Social Distancing" (staying 6ft away from other people). If you have been sick or showing symptoms technicians will not enter your home, and we ask that you schedule a dispatch after you have recovered.

Financial Hardships

We understand that the recent Fusion price change will be a financial hardship for many affected by this current pandemic and we are offering several ways we can help. During this global pandemic MCN is following the Keep Americans Connected Pledge put out by the FCC (https://docs.fcc.gov/public/attachments/DOC-363033A1.pdf).

  1. No March/April Disconnects - We will not be disconnecting any service for the next 60 days for customers who are unable to pay their bill.
  2. Delayed April Payment - If you think you will not be able to make your payment in April we can delay your payment. Please email billing to ask for a delayed payment: billing@mcn.org
  3. If you are already behind on payments or need to make other payment arrangements please send us an email: billing@mcn.org
  4. MCN does not have data caps and does not charge late fees.
Please do not hesitate to reach out to billing@mcn.org or manager@mcn.org if you have any questions or concerns about financial hardships during this time.

Downtown WiFi

MCN partners with the City of Fort Bragg to provide free WiFi in the downtown Fort Bragg area as well as at Bainbridge Park/Wiggly Giggly Playground.

Work From Home

MCN offers a Digital Phone (VOIP) service if you need to transition your business phone to a work at home phone: http://www.mcn.org/dv/digitalvoice.html
Existing Fusion and Digital Voice numbers can be forwarded to cell phone or other numbers when needed.

More Information



MCN is an Internet Service Provider Owned and Operated by the Mendocino Unified School District
For more information contact Sage Statham, Manager (manager@mcn.org)
10700 Ford Street, Mendocino, CA 95460 Phone: 707-937-1444 ext 123